Privacy Policy

We respect your privacy and for this concern, we have created this Privacy Policy to govern how we treat our customers and their provided information. It’s necessary for you to know ‘what information do we need when you visit us and what we do with that information. Every time you visit Riam Cosmetics, you are subject to this Privacy Policy and our Terms and Conditions. If you have any queries or concerns about our privacy policy, please contact us by e-mail at info@riamcosmetics.com.

Refund Shipping and Return Policy

For your return/refund to be accepted, there are the following rules:
  1. The product is new – never opened or used.
  2. The product is sealed in its original packaging, including any labels or cards (If any). If the product has no seal, you must intact the box or any packaging it has.
  3. Make sure that the product conforms to all the components: labels, gifts, samples, respecting the shipping conditions.

At Riam Cosmetics, our main goal is to provide our customers with 100% satisfaction and transparent “Return/Refund Policy” wherein you can request a return/refund within 14 days of its delivery.

For the Return/Refund request, you need to contact our customer service team and wait until you receive an email from us. It’s very important to save product (-s) under the mentioned conditions in order to return/refund it. Once you get a confirmation email, send your product (-s) to our instructed address and wait until we get back to you.

After receiving the product (-s) back – if you proceed accordingly to all the information and the product (-s) we have received is as per the Return/Refund Policy, then we will contact you for return/refund confirmation. In case of refund, 5-10 extra days will be required. You will receive an e-mail confirming your account has been credited once your refund is processed.

We are more than happy to return/refund the product when the mistake is ours. However, we won’t refund the cost of returning the order if the return is caused by the customer’s mistake or if the product (-s) is no longer wanted/needed.  Such costs will need to be completely covered by customers.